Field note
How to read a findings letter without turning it into a quarrel
The first page of our letters is often the hardest, because it names gaps in plain language. That is the point. A later reader should not need a glossary to understand that acknowledgements were not sent, or that notes commented on family plans.
Read the sample size next. We did not audit every vacancy you have ever opened. We audited the window we agreed. Findings are about that window. Patterns may suggest a wider habit. They are still grounded in files we held.
Then skip to the repair order. We rank by candidate harm and by how hard a gap would be to explain. A missing rejection email on one role is not the same as an unstated nationality filter on four roles. Argue with the rank if you have evidence. Do not argue with the tone.
We hold a findings workshop so the people who live with the file can correct facts before the letter is final. Use that hour. After the letter is issued, the work is yours unless you book a follow-up pass.